Delivery / Returns Policy

Last updated March 27, 2023

DELIVERY

Unless otherwise stated, the cut-off time for orders is 1 pm Monday to Friday. Orders received and confirmed before 1 pm will be, subject to stock, packaged and shipped via Courier for next working day delivery. Orders received and confirmed after 1pm Monday to Friday will be shipped the next working day from receipt.

Working days are Monday to Friday excluding Public Holidays.

STOCK LEVELS

Some items are provided on back-order. Should we need to order these products, we will contact you to explain this. We may also offer alternative products of equal or better quality.

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, please contact us as soon as possible to discuss your options.

Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at orders@directjanitorialsolutions.co.uk to obtain a Return Merchandise Authorisation (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, then mail your return to the following address:

Direct Janitorial Solutions Limited

Attn: Returns
RMA #
Unit 4b
St Francis Way,
Shefford, Beds SG17 5DZ
United Kingdom

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from receiving your item to process your return or exchange. We will notify you by email when your return has been processed.

EXCEPTIONS

The following items cannot be returned or exchanged: